In 2005, InSight formed a task force to revise their current Enhancement process. In March, the Enhancements task force met in Atlanta for an all day session to create a new Enhancements model. After this meeting the task force continued to work via conference calls and finished building the new process titled the “Strategic Product Change Model.” In the fall, the task force held two web casts and two sessions at the 2005 InSight Annual Conference to introduce this model to the membership and gain feedback. Based on member feedback, the task force revised the model and finalized its details.

The Strategic Product Change Model will allow both members and non-members to submit and discuss Customer Satisfaction Enhancements (CSEs). CSEs will no longer be voted on, but will instead be categorized and prioritized based on customer discussions, as well as SIG Chair and McKesson Liaison expertise. The more strategic CSEs will be further reviewed and prioritized by Customer Advisory Groups (CAGs), small focus groups made up of InSight members, SIG chairs, McKesson Liaisons and McKesson Product Managers.

Currently, the task force is working hard to produce all necessary documentation and online resources to support the Strategic Product Change Model. In January 2006, the task force will be communicating the final process and launch date to the membership.

The task force is made up of Pat Sciarini, VP of Enhancements, Rex Overton, Director of Enhancements, John Meharg, President-Elect, Jim Cramer, Past President, Eileen Donnelly, Director of Enhancements Elect, Kathy Brantley, McKesson, Neil Aaronson, McKesson, and four InSight members, Jacque Brodt-Suggs, Atlantic Health System, Dale Rayner, Care Alliance Health Services, Lisa Owens, Spartanburg Regional Health System, and Lois Kenworthy, Crawford Long Hospital.

Back to Annual Report 2005