Getting started with InSight Strategic Enhancement Process

Entering a CSE

1. Choose the SIG where you’d like to enter a Customer Service Enhancement (CSE) by clicking on it from the alphabetical listing.

2. You will be able to view all current CSEs in this view. If you wish to submit a new CSE, please click on “Add issue.”

3. Enter a title, enhancement summary, and recommended solution. If you have a file to attach, click on the “Add” button under file.

4. Hit “OK” to submit the CSE. Once the CSE is entered, other people will be able to add comments to it. If you are interested in seeing when other people add comments to your CSE, please add the SIG to your favorites. You will then receive notifications on activity within this SIG. 

Searching for a CSE

If you'd like to search for a CSE based on keyword, please click on the link below. In the "Search in" box, please select Issue.

Keyword Search 

To filter CSEs based on ID, issue, category, status or submitter, use the filter functionality in your SIG's CSE area.

CSEs by SIG

Adding a SIG to your Favorites

1. Choose the SIG that you’d like to subscribe to as a Favorite.

2. On the right hand side of the screen, you will see an “About this Issue Type” box, with a heart icon and a “Favorite” button. Click on this button, and you will be prompted to select how often you’d like to receive notifications on activity through e-mail.

3. Once you hit “OK” this SIG will now be listed as one of your favorites, and you will receive the notifications in the frequency you selected.

Become a member

Login and view CSEs by SIG