Platform Product Manager I - Disclosure & Collateral Management (Can Be Filled in Multiple Locations)

Job description

Serve as primary Global Product & Strategy liaison with Operations, Client Services, Systems and Project Management for products and processes that cross multiple lines of business (CFA) and market segments. Coordinate and communicate requests from within Product Management back to business units and vice versa. Maintain thorough knowledge of systems and operations processes for products supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality (including technical), product rules, regulations, guidelines and service agreements; resolve chronic service delivery or product support issues identified by client service/support organizations; act as key product representative in projects related to platform conversions/upgrades, platform or operations consolidations; act as Facilitator and/or key product representative for best practices and operations efficiency discussions; communicate project status to key business partners; create and communicate credit risk policies and procedures as well as implementation standards and procedures; perform product volume and trend analysis and forecasting; perform analysis on unit cost and impact to product profitability and review pricing across market segments. Will provide guidance and manage and facilitate high level strategic initiatives.

Manages experienced design professionals that are located in different locations utilizing HP Exstream Customer Communication Management solutions. Will be a single point of contact for the Mortgage and Deposit organizations within Consumer Bank for all design efforts. Point of Contact for BACI HP Design Team in located in India. Position meets with the India team regularly to discuss workflow and quality reviews of the associates located in India. Manages horizontally with peers that also manage different work streams that support the Home Loans letter processes. Works closely with Mortgage Service Technology teams on all Production issues.

Qualifications

Required Skills (Must have the Required Skills):

• Advanced experience & knowledge with using HP Exstream.
• Management experience
• Attention to detail including follow through and demonstrating initiative to find solutions.
• Ability to lead Enterprise Initiatives and recognize downstream impacts.
• Ability to read and analyze data files of different types, such as .xml, flat file and tilde delimited.
• Understanding of SQL and SQL tables.
• Bachelor's degree and/or equivalent experience.
• Detail oriented, self starter and ability to work independently.
• Effective interpersonal skills and ability to solicit input from others.
• Excellent organization, analytical, verbal and written communication skills.
• Effective time-management skills.
• Ability to multi-task, work with short deadlines and perform well under pressure.
• Advanced skills in MS Office applications.
• 5+ years of relevant work experience.
• Experience with working with teams in different locations and remote employees.

Desired Skills:

• Experience with Banking products and services.

Posting Date: 04/03/2025

Location: US-TX-Fort Worth, US-GA-Kennesaw, US-TX-Dallas, US-RI-Providence, US-NC-Charlotte, US-FL-Jacksonville, US-CA-LOS ANGELES, US-CA-PASADENA, US-FL-Tampa, US-AZ-Phoenix, US-CA-Westlake Village, US-DE-Newark, US-DE-Wi

Travel: Yes, 10 % of the Time

Full / Part-time: Fulltime

Hours Per Week: 40.00

Shift: 1st Shift

Weekly Schedule: Monday - Friday 8am - 5pm

PI88632074