Access Health Group
Session Matrix
|
|
Time
|
Sunday
|
|
9:00 - 12:00
|
Physicians Product Overview
|
|
1:00 - 2:30
|
Opening Session
|
|
3:00 - 4:00
|
Product Line Updates
|
|
|
Access Health Group
|
Access Health Group
|
|
|
|
|
4:15 - 5:30
1
|
Computer Telephony Products Review
|
Telephone Nursing: A Path To Excellence
|
|
|
|
|
|
|
Monday
|
|
8:30 - 9:30
|
Keynote Address
|
10:00 - 11:30
2
|
Driving/Reconciling Revenues
|
UM and Care Management for the Hospital Call Center Environment 2000
|
|
|
|
|
1:30 - 2:30
3
|
Laying Down Swords Two Competitors Unite
|
|
|
|
|
|
2:45 - 3:45
4
|
The Value of a Cancer Line and Resource Center
|
Call Center Service Contracts: Negotiating Contracts with Your Clients
|
|
|
|
|
4:15 - 5:30
5
|
Best of Breed Technology in Your Call Center
|
Using Outcomes Research to Show Savings and Value
|
|
|
|
|
|
|
Tuesday
|
8:30 - 9:30
6
|
Driving Call Center Standards Across the Enterprise
|
|
|
|
|
|
10:00 - 11:30
7
|
Pathways Call Center A Year Later
|
|
|
|
|
|
1:30 - 2:30
8
|
Successful Implementation of Case Management/Disease Management
|
Is There a Better Way to Create and Generate Reports?
|
|
|
|
|
2:45 - 3:45
9
|
Health Survey Tools
|
URAC Accreditation for a 24 by 7 Call Center
|
|
|
|
|
|
4:15 - 5:15
|
Business Meetings
|
|
|
Wednesday
|
8:30 - 9:30
10
|
|
Providing Nursing Across State Lines
|
|
|
|
|
10:00 - 11:00
11
|
Elasticity = Opportunity
|
The Pediatric Database: What I Learned This Year
|
|
|
|
|
11:15 - 12:15
12
|
Future Directions for ASK-A-NURSE
|
Creating a Customer-Focused Call Center for an Integrated Delivery System
|
|
|
|
|