| When: | Saturday, 9/23/00, 9:00 am - 4:30 pm |
| Title: | Telephone Nursing 2000: A Path to Excellence (Canceled as of 9/12) |
| Description: |
The InSight 2000 offering of this class is canceled. Please contact Jon Ivanhoe at iMcKesson if you have questions about the class. The medical call center clinical staff will have access and relevant tools to improve telephone nursing in the areas of: managing challenging clinical call scenarios; understanding the impacts of cultural diversity; recognizing medical legal issues in telephone nursing practice; and employing continuing education and call center staff development. Provides 7.2 Contact Hours for nurses. Opportunity for networking and sharing in dialogue during workshop. Topics covered:
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| Instructor(s): |
Lois Girard, McKessonHBOC Marsha Slaybaugh, McKessonHBOC |
| Target Audience: | Telephone Triage Nurses, Staff Supervisors and Clinical Program Managers who support medical call centers |
| Fee: | $189.00 |
| Room Name: | C-102-A |